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MODERN ETIQUETTE IN A MULTICULTURAL BUSINESS ENVIRONMENT

Coaching overview:

Our working environment, in which we move, is increasingly becoming international due to the progressing globalization.

Our experience shows that it makes sense for internationally-working companies to integrate an intercultural stabilization training into a business etiquette training. While cultural differences and their importance are recognized, the participants also learn a lot about their own culturally-shaped morals and practices at the same time. During the training session, they actively deal with their own characteristics and recognize their influence on their daily lives.

They learn everything about the latest AUI etiquette recommendations for the German-speaking business environment.

A shared meal can be booked optionally. The participants learn everything about table culture during the dinner.

 

Learning objectives:

 Definition of the cultural concept
 The meaning of the (own) cultural character
 Cultural differences and specifics
 How do you deal with cultural differences?
 Methods for the successful control of the communication process
 Dealing with prejudice and stereotypes
 Simulation of an intercultural encounter
 Transferring to everyday work
 The importance of the 1st impression
 The correct salutation
 Clothing recommendations
 Body language
 Greeting & farewell
 Introduction and getting to know each other
 On the phone
 Smalltalk
 Email, short message services & networks
 The secret language of invitations
 When to arrive and when to leave the party?
 Everything about the topic of gifts
The modern guest & host in the business life

Optional course:
 Modern table manners based on a 3 or 4-course menu

Target audience:

Workers of all hierarchies working in an international environment.

Your Trainers:

Ulrike von Rohr, born in 1967, worked as an incentive and event manager for nearly 20 years and has international working experience. Her jobs took her to several countries, such as America, Africa, China and many European countries. She lived and worked in Johannesburg/South Africa and Hong Kong/China for more than five years.

She has been fascinated by cultures and their “rules” all her life. In 2008, she decided to become a “Business Etiquette Coach.” She was trained by Inge Wolff, one of the well-known experts in this field. Inge Wolff published several books about the subject “Modern Manners.” Since more than 25 years she is accepted as a specialist by journalists from print media TV or radio.

Mrs. von Rohr also acquired a university certificate as an “Intercultural Trainer” at the Friedrich-Schiller-University in Jena, guided by Prof. Dr. Jürgen Bolten. As the president of an Intercultural Network, a network of intercultural trainers who acquired their university degree in Jena, she is responsible for the ongoing education of trainers on the job.

She mainly works with adults in the business sector, but also takes care of the families and children as well as “professional newcomers.”

Since she is a mother and has lived in foreign countries herself, she is aware of the challenges the multicultural world brings. Therefore, she wants to help prepare people for an easier transition to their new life environment.

At the moment, she is the only German qualified person, who combines the knowledge of the German Business Manners and the intercultural aspect. She also knows that high-quality business manners are not necessarily stiff. Therefore, she conducts her courses with the right portion of humor.

The courses are held in German and English as well as English/Chinese (in this case a Chinese Co-Moderation will accompany the course).

Further information is available on www.plathpartner.com (the page is mainly in German but also contains English translations for courses that are held in English).

Your Co-Trainer, if chinese co-moderation is requested:
Li Lei, born in 1970 in Changchun, China, has majored Chinese studies with a focus on culture, economics, politics and the language itself. During that time, she discovered her particular interest in people and the impact of cultures. Her professional life consisted of jobs that were connected to social interaction and marketing. A few years after starting her career, she went to France to study the language and culture of the Western country.
She met her German husband back in China and experienced the challenges in merging different cultural backgrounds in private and professional relationships. She also experienced the difficulties that foreigners are facing in their own culture.
She has been living in Germany with her husband for five years. She is now experiencing how it feels to be the foreigner in a country and how to solve the daily challenges in her new home country.

Li Lei and Ulrike von Rohr met in in Hong Kong in 2005. Over the years, they became close friends due to their common interest in people and different cultures. In 2017 they decided to work together and support expats/-families to find their way into the German culture.
Li Lei will take over the co-moderation of the English/Chinese combination courses and help with the conveying of the contents.  

Places and dates for the training:

The seminar can also be conducted on an individual basis. Please contact us for your our custom quote here

Open Seminars are offered as follows:
The price includes: Softdrinks in the conference rooms, 4 coffee breakes, 1 dinner inkl. Softdrinks:

AUGSBURG, DE
The seminar is conducted in English as follows:
19.01.18 –20.01.18 1.049.-- € (+ 19% VAT)---> book here
06.08.18 –07.08.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
26.03.18 –27.03.18 1.249.-- € (+ 19% VAT)---> book here
08.08.18 –09.08.18 1.249.-- € (+ 19% VAT)---> book here

BAMBERG, DE
The seminar is conducted in English as follows:
26.01.18 –27.01.18 1.049.-- € (+ 19% VAT)---> book here
19.03.18 –20.03.18 1.049.-- € (+ 19% VAT)---> book here
07.05.18 –08.05.18 1.049.-- € (+ 19% VAT)---> book here
27.08.18 –28.08.18 1.049.-- € (+ 19% VAT)---> book here
28.09.18 –29.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
10.02.18 –11.02.18 1.249.-- € (+ 19% VAT)---> book here
21.03.18 –22.03.18 1.249.-- € (+ 19% VAT)---> book here
11.05.18 –12.05.18 1.249.-- € (+ 19% VAT)---> book here
31.08.18 –01.09.18 1.249.-- € (+ 19% VAT)---> book here
17.10.18 –18.10.18 1.249.-- € (+ 19% VAT)---> book here

BASEL, CH
The seminar is conducted in English as follows:
09.03.18 –10.03.18 1.049.-- € (+ 19% VAT)---> book here
01.10.18 –02.10.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
14.05.18 –15.05.18 1.249.-- € (+ 19% VAT)---> book here
03.10.18 –04.10.18 1.249.-- € (+ 19% VAT)---> book here

BAYREUTH, DE
The seminar is conducted in English as follows:
26.01.18 –27.01.18 1.049.-- € (+ 19% VAT)---> book here
19.03.18 –20.03.18 1.049.-- € (+ 19% VAT)---> book here
07.05.18 –08.05.18 1.049.-- € (+ 19% VAT)---> book here
27.08.18 –28.08.18 1.049.-- € (+ 19% VAT)---> book here
28.09.18 –29.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
10.02.18 –11.02.18 1.249.-- € (+ 19% VAT)---> book here
21.03.18 –22.03.18 1.249.-- € (+ 19% VAT)---> book here
11.05.18 –12.05.18 1.249.-- € (+ 19% VAT)---> book here
31.08.18 –01.09.18 1.249.-- € (+ 19% VAT)---> book here
17.10.18 –18.10.18 1.249.-- € (+ 19% VAT)---> book here

BERLIN, DE
The seminar is conducted in English as follows:
12.01.18 –13.01.18 1.049.-- € (+ 19% VAT)---> book here
30.07.18 –31.07.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
12.06.18 –13.03.18 1.249.-- € (+ 19% VAT)---> book here
01.08.18 –02.08.18 1.249.-- € (+ 19% VAT)---> book here

BOCHUM, DE
The seminar is conducted in English as follows:
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
19.02.18 –20.02.18 1.249.-- € (+ 19% VAT)---> book here
02.05.18 –03.05.18 1.249.-- € (+ 19% VAT)---> book here
24.08.18 –25.08.18 1.249.-- € (+ 19% VAT)---> book here
21.11.18 –22.11.18 1.249.-- € (+ 19% VAT)---> book here
BONN, DE
The seminar is conducted in English as follows:
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
19.02.18 –20.02.18 1.249.-- € (+ 19% VAT)---> book here
02.05.18 –03.05.18 1.249.-- € (+ 19% VAT)---> book here
24.08.18 –25.08.18 1.249.-- € (+ 19% VAT)---> book here
21.11.18 –22.11.18 1.249.-- € (+ 19% VAT)---> book here

DÜSSELDORF, DE
The seminar is conducted in English as follows:
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
19.02.18 –20.02.18 1.249.-- € (+ 19% VAT)---> book here
02.05.18 –03.05.18 1.249.-- € (+ 19% VAT)---> book here
24.08.18 –25.08.18 1.249.-- € (+ 19% VAT)---> book here
21.11.18 –22.11.18 1.249.-- € (+ 19% VAT)---> book here

DARMSTADT, DE
The seminar is conducted in English as follows:
02.02.18 –03.02.18 1.049.-- € (+ 19% VAT)---> book here
17.09.18 –18.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
09.04.18 –10.04.18 1.249.-- € (+ 19% VAT)---> book here
19.09.18 –20.09.18 1.249.-- € (+ 19% VAT)---> book here

ERLANGEN, DE
The seminar is conducted in English as follows:
26.01.18 –27.01.18 1.049.-- € (+ 19% VAT)---> book here
19.03.18 –20.03.18 1.049.-- € (+ 19% VAT)---> book here
07.05.18 –08.05.18 1.049.-- € (+ 19% VAT)---> book here
27.08.18 –28.08.18 1.049.-- € (+ 19% VAT)---> book here
28.09.18 –29.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
10.02.18 –11.02.18 1.249.-- € (+ 19% VAT)---> book here
21.03.18 –22.03.18 1.249.-- € (+ 19% VAT)---> book here
11.05.18 –12.05.18 1.249.-- € (+ 19% VAT)---> book here
31.08.18 –01.09.18 1.249.-- € (+ 19% VAT)---> book here
17.10.18 –18.10.18 1.249.-- € (+ 19% VAT)---> book here

ESSEN, DE
The seminar is conducted in English as follows:
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
19.02.18 –20.02.18 1.249.-- € (+ 19% VAT)---> book here
02.05.18 –03.05.18 1.249.-- € (+ 19% VAT)---> book here
24.08.18 –25.08.18 1.249.-- € (+ 19% VAT)---> book here
21.11.18 –22.11.18 1.249.-- € (+ 19% VAT)---> book here

FORCHHEIM, DE
The seminar is conducted in English as follows:
26.01.18 –27.01.18 1.049.-- € (+ 19% VAT)---> book here
19.03.18 –20.03.18 1.049.-- € (+ 19% VAT)---> book here
07.05.18 –08.05.18 1.049.-- € (+ 19% VAT)---> book here
27.08.18 –28.08.18 1.049.-- € (+ 19% VAT)---> book here
28.09.18 –29.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
10.02.18 –11.02.18 1.249.-- € (+ 19% VAT)---> book here
21.03.18 –22.03.18 1.249.-- € (+ 19% VAT)---> book here
11.05.18 –12.05.18 1.249.-- € (+ 19% VAT)---> book here
31.08.18 –01.09.18 1.249.-- € (+ 19% VAT)---> book here
17.10.18 –18.10.18 1.249.-- € (+ 19% VAT)---> book here

FRANKFURT, DE
The seminar is conducted in English as follows:
02.02.18 –03.02.18 1.049.-- € (+ 19% VAT)---> book here
17.09.18 –18.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
09.04.18 –10.04.18 1.249.-- € (+ 19% VAT)---> book here
19.09.18 –20.09.18 1.249.-- € (+ 19% VAT)---> book here

INGOLSTADT, DE
The seminar is conducted in English as follows:
19.01.18 –20.01.18 1.049.-- € (+ 19% VAT)---> book here
06.08.18 –07.08.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
26.03.18 –27.03.18 1.249.-- € (+ 19% VAT)---> book here
08.08.18 –09.08.18 1.249.-- € (+ 19% VAT)---> book here

KÖLN, DE
The seminar is conducted in English as follows:
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
19.02.18 –20.02.18 1.249.-- € (+ 19% VAT)---> book here
02.05.18 –03.05.18 1.249.-- € (+ 19% VAT)---> book here
24.08.18 –25.08.18 1.249.-- € (+ 19% VAT)---> book here
21.11.18 –22.11.18 1.249.-- € (+ 19% VAT)---> book here

LUZERN, CH
The seminar is conducted in English as follows:
09.03.18 –10.03.18 1.049.-- € (+ 19% VAT)---> book here
01.10.18 –02.10.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
14.05.18 –15.05.18 1.249.-- € (+ 19% VAT)---> book here
03.10.18 –04.10.18 1.249.-- € (+ 19% VAT)---> book here

MAINZ, DE
The seminar is conducted in English as follows:
02.02.18 –03.02.18 1.049.-- € (+ 19% VAT)---> book here
17.09.18 –18.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
09.04.18 –10.04.18 1.249.-- € (+ 19% VAT)---> book here
19.09.18 –20.09.18 1.249.-- € (+ 19% VAT)---> book here

MÖNCHENGLADBACH, DE
The seminar is conducted in English as follows:
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
19.02.18 –20.02.18 1.249.-- € (+ 19% VAT)---> book here
02.05.18 –03.05.18 1.249.-- € (+ 19% VAT)---> book here
24.08.18 –25.08.18 1.249.-- € (+ 19% VAT)---> book here
21.11.18 –22.11.18 1.249.-- € (+ 19% VAT)---> book here

MÜNCHEN, DE
The seminar is conducted in English as follows:
19.01.18 –20.01.18 1.049.-- € (+ 19% VAT)---> book here
06.08.18 –07.08.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
26.03.18 –27.03.18 1.249.-- € (+ 19% VAT)---> book here
08.08.18 –09.08.18 1.249.-- € (+ 19% VAT)---> book here

NÜRNBERG, DE
The seminar is conducted in English as follows:
26.01.18 –27.01.18 1.049.-- € (+ 19% VAT)---> book here
19.03.18 –20.03.18 1.049.-- € (+ 19% VAT)---> book here
07.05.18 –08.05.18 1.049.-- € (+ 19% VAT)---> book here
27.08.18 –28.08.18 1.049.-- € (+ 19% VAT)---> book here
28.09.18 –29.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
10.02.18 –11.02.18 1.249.-- € (+ 19% VAT)---> book here
21.03.18 –22.03.18 1.249.-- € (+ 19% VAT)---> book here
11.05.18 –12.05.18 1.249.-- € (+ 19% VAT)---> book here
31.08.18 –01.09.18 1.249.-- € (+ 19% VAT)---> book here
17.10.18 –18.10.18 1.249.-- € (+ 19% VAT)---> book here

OFFENBACH, DE
The seminar is conducted in English as follows:
02.02.18 –03.02.18 1.049.-- € (+ 19% VAT)---> book here
17.09.18 –18.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
09.04.18 –10.04.18 1.249.-- € (+ 19% VAT)---> book here
19.09.18 –20.09.18 1.249.-- € (+ 19% VAT)---> book here

POTSDAM, DE
The seminar is conducted in English as follows:
12.01.18 –13.01.18 1.049.-- € (+ 19% VAT)---> book here
30.07.18 –31.07.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
12.06.18 –13.03.18 1.249.-- € (+ 19% VAT)---> book here
01.08.18 –02.08.18 1.249.-- € (+ 19% VAT)---> book here

WIESBADEN, DE
The seminar is conducted in English as follows:
02.02.18 –03.02.18 1.049.-- € (+ 19% VAT)---> book here
17.09.18 –18.09.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
09.04.18 –10.04.18 1.249.-- € (+ 19% VAT)---> book here
19.09.18 –20.09.18 1.249.-- € (+ 19% VAT)---> book here

WUPPERTAL, DE
The seminar is conducted in English as follows:
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
.18 –.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
19.02.18 –20.02.18 1.249.-- € (+ 19% VAT)---> book here
02.05.18 –03.05.18 1.249.-- € (+ 19% VAT)---> book here
24.08.18 –25.08.18 1.249.-- € (+ 19% VAT)---> book here
21.11.18 –22.11.18 1.249.-- € (+ 19% VAT)---> book here
ZÜRICH, CH
The seminar is conducted in English as follows:
09.03.18 –10.03.18 1.049.-- € (+ 19% VAT)---> book here
01.10.18 –02.10.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
14.05.18 –15.05.18 1.249.-- € (+ 19% VAT)---> book here
03.10.18 –04.10.18 1.249.-- € (+ 19% VAT)---> book here

ZUG, CH
The seminar is conducted in English as follows:
09.03.18 –10.03.18 1.049.-- € (+ 19% VAT)---> book here
01.10.18 –02.10.18 1.049.-- € (+ 19% VAT)---> book here
Conducted in English with Chinese co-moderation:
14.05.18 –15.05.18 1.249.-- € (+ 19% VAT)---> book here
03.10.18 –04.10.18 1.249.-- € (+ 19% VAT)---> book here

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